Privacy Policy

1. Information We Collect

We collect personal data to provide you with the best experience when booking and staying at our holiday homes or engaging in our short-term rental services. The information we collect includes:

• Personal Information: Name, contact details (email address, phone number), nationality, passport/ID number, and other identification data.
• Booking Information: Property preferences, booking dates, payment details, and any special requests.
• Website Usage Data: Information about your interaction with our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

Nexus Living uses your personal data to enhance your experience with our holiday homes and services. Specifically, we may use your data for the following purposes:

• Booking Management: To process your holiday home reservations, manage your stay, and provide customer support.
• Communication: To send you booking confirmations, property details, and relevant updates about your stay or available services.
• Payment Processing: To securely handle payments and any other financial transactions.
• Improvement of Services: To analyze your feedback and website usage to enhance our holiday home listings and overall user experience.

3. Sharing Your Information

We respect your privacy and will not sell or share your personal information with third parties for marketing purposes. However, we may share your data under the following circumstances:

• Service Providers: We work with trusted partners (e.g., payment processors, cleaning companies, maintenance providers) who assist us in managing your booking or stay.
• Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations or to protect the rights and safety of Nexus Living, its employees, or clients.

4. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. This includes implementing secure servers, encryption protocols, and regular monitoring of our systems.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device to track your activity on our site, remember your preferences, and enhance functionality. You can modify your browser settings to decline cookies if preferred, but this may impact your experience on our site.

6. Your Rights

You have the right to:

• Access and Update: Request access to the personal information we hold about you and make corrections if necessary.
• Deletion: Request the deletion of your personal data when it is no longer necessary for the purposes it was collected.
• Opt-Out: Unsubscribe from marketing communications or request us not to process your data for specific purposes.